MANDURAH GWM HAVAL

Privacy Policy

Mandurah GWM Haval is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Mandurah GWM Haval manages personal information. It is structured as follows:

Personal information Mandurah GWM Haval collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Mandurah GWM Haval and complaints
Changes to Privacy Policy

1. Personal information Mandurah GWM Haval collects

The main types of personal information Mandurah GWM Haval collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Mandurah GWM Haval such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Mandurah GWM Haval's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Mandurah GWM Haval's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Mandurah GWM Haval's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Mandurah GWM Haval.

Mandurah GWM Haval collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Mandurah GWM Haval keeps of telephone calls, or emails received, or messages sent to Mandurah GWM Haval or posted on Mandurah GWM Haval's pages on social media);
Mandurah GWM Haval's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Mandurah GWM Haval collects personal information in connection with running its business directly from the individual concerned. On occasion Mandurah GWM Haval may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Mandurah GWM Haval stores personal information in electronic and paper form.

Mandurah GWM Haval uses and discloses personal information as follows:

to source vehicles and sell them to Mandurah GWM Haval's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Mandurah GWM Haval's customers and prospective customers;
to obtain products, services or information from Mandurah GWM Haval's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Mandurah GWM Haval knows about them);
to operate and manage Mandurah GWM Haval's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Mandurah GWM Haval. For example, Mandurah GWM Haval may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Mandurah GWM Haval also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Mandurah GWM Haval uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Mandurah GWM Haval uses in the operation of the computer program is browsing history on Mandurah GWM Haval's websites, name, contact information, and other information you may input into Mandurah GWM Haval's websites. The level of human oversight Mandurah GWM Haval provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Mandurah GWM Haval's staff.

4. Cookies

Mandurah GWM Haval uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Mandurah GWM Haval's web server. Mandurah GWM Haval may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Mandurah GWM Haval's platforms and those social media platforms. Mandurah GWM Haval's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Mandurah GWM Haval's website.

5. Links to other websites

Mandurah GWM Haval's website may contain links to third party websites. Mandurah GWM Haval does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Mandurah GWM Haval and do not wish to receive these communications from Mandurah GWM Haval in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Mandurah GWM Haval.

7. Overseas transfers

Mandurah GWM Haval's website/s are hosted in Australia. On occasion, a third party service provider Mandurah GWM Haval engages or that Mandurah GWM Haval is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Mandurah GWM Haval holds about them by contacting Mandurah GWM Haval during business hours on (08) 9535 7300 or via the contact page.

Mandurah GWM Haval may require an individual making a request to verify their identity before processing their request.

Mandurah GWM Haval will aim to respond to all requests promptly and within 30 days.

Mandurah GWM Haval may refuse a request where permitted or required by law. Mandurah GWM Haval will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Mandurah GWM Haval and complaints

If you have any queries, concerns or complaints about how Mandurah GWM Haval handles your personal information please contact Mandurah GWM Haval during business hours on (08) 9535 7300 or via the contact page. Mandurah GWM Haval may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Mandurah GWM Haval can understand the nature of your concern. In most cases, Mandurah GWM Haval will ask that you put your request in writing.

Mandurah GWM Haval takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Mandurah GWM Haval's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: (08) 9535 7300
Mailing Address: 291 Pinjarra Rd, Mandurah, WA, 6210

10. Changes to Privacy Policy

Mandurah GWM Haval may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.